Understanding customers new choices and expectations as the country opens post lockdown is a challenge. Much has changed, some of it may stick, some of it may not. Pent up demand is a step on the way to a revised customer expectation, experience and volume over the coming months. It has never been more important…
Welcome back. As beer gardens, self-catering accommodation, and festivals are all selling out, it would be wise to look at dine-in for growth as restrictions ease and other digital channels become less relevant. With £50 billion to spend, and 28% of people anticipate increasing their spending in restaurants and cafes this year1, focusing on the…